We host AFC Telford United at the Deva in our first game of 2022 and here’s all the info you need to know…
Supporters are advised to take note of some important updates to our matchday operations that reflect the latest public health guidance.
While not mandatory, the Club encourages supporters to consider taking a Covid-19 lateral flow test before attending the stadium, to wear a face covering when not seated and to maintain social distancing where possible. You may also notice our staff and volunteers wearing face coverings for both their and your safety.
Do I need a ticket to attend the match?
Card payments are now available at the turnstiles in The Gary Talbot (East) Stand, Harry McNally (North) Terrace and Swettenham Chemists’ Community (West) Stand, enabling both home and away fans to pay with contactless, chip and pin and Apple Pay and Google Pay.
If you wish to pay with cash, you will need to buy your ticket from the Ticket Office before the game, however we advise arriving earlier than normal to reduce queuing times. Cash will no longer be accepted at the turnstiles.
The quickest and easiest way to buy match tickets is via our online ticketing platform at chesterfc.ktckts.com. Online sales will now be available until kick off and you simply need to present your printed ticket or mobile phone to be scanned at the turnstile.
There is no change for season ticket holders, who simply need to present their season ticket card at the relevant turnstile to enter the ground
Which turnstile should I use?
Please make a note of which turnstile you need to use before arriving at the ground. Club officials and volunteers will be on hand outside the stadium to help supporters who need assistance.
We are pleased to confirm all available turnstiles will be in use for the game, including both turnstiles on the Harry McNally Terrace.
The Gary Talbot (East) Stand
1 – Season ticket and matchday tickets (Blocks F-I)
1A – Card payments (Blocks F-I)
2 – Season tickets and matchday tickets (Blocks A-D)
3 – Card payments (Blocks A-D)
Harry McNally (North) Terrace
4 – Season tickets and matchday tickets
5 – Card payments
Swettenham Chemists’ Community (West) Stand
6 – Season tickets, matchday tickets and card payments (Home Fans Only)
7 – Matchday tickets and card payments (Away Fans Only)
The Ticket Office will be open for supporters wishing to pay using cash and collections. Cash will no longer be accepted at the turnstiles.
Will parking be available?
Matchday parking is available for non-pass holders along with car park pass holders, blue badge holders and reserved parking.
The cost of parking for non-pass holders is £2 per car and will be cash only. We kindly request non-pass holders bring the correct money as change will not be given.
If you have purchased a car park pass but have still to pick this up, please give your name to the car park stewards at the gate to enable you to park and collect your pass.
Do I need to do anything before I arrive at the stadium?
All spectators must undertake a Covid-19 self-assessment before arriving at the stadium and you MUST NOT attend if:
• You feel unwell
• You are self-isolating
• You or someone you have been in close contact with has tested positive
• You or someone you have been in close contact with has symptoms of coronavirus, including a high temperature, a new, continuous cough, sore throat, headache, or a loss or change to your sense of smell or taste
What time should I arrive at the stadium?
Plan your journey in advance and arrive at the stadium in plenty of time. We are aiming to have the ground open from 2pm for supporters to gain entry.
What happens when I get to the ground?
Please ensure that you arrive in plenty of time to go through the entry procedures. The turnstiles will be in operation and to enter the ground you will either need to present your season ticket or match ticket to be scanned, or pay using a card. Please use the hand sanitiser dispensers that can be found throughout the stadium and avoid bringing large bags into the stadium and only do so if absolutely necessary, to avoid slowing down the stadium entry process.
Do I have to wear a face covering?
We encourage those able to do so to continue wearing a face covering when entering, exiting and moving around the stadium to protect yourself and others.
Will the kiosks and bars be open?
Yes, however there will be some operational changes…
Kiosks: A mobile catering van serving hot food and drinks will be situated outside the corner of the East Stand and Harry McNally Terrace before the match.
Kiosks will be open in the East Stand, West Stand and North Stand serving pies, hot and cold drinks and confectionary.
Blues Bar: The bar will be open before the match. Table service only will be in operation with a maximum of six people per table. Please note that due to the need for social distancing, the capacity of the Blues Bar will be significantly reduced.
Legends Lounge: Table service only will be in operation with a maximum of six people per table. Please note that due to the need for social distancing, the capacity of the Legends Lounge has been reduced.
Will the Club Shop be open?
Yes, the club shop will be open before the game. Face coverings must be worn within the club shop. Don’t forget you can also shop online at www.chesterfcretail.com.
Will I be able to buy a programme?
Yes, our matchday programme The Cestrian will be available to purchase in the club shop and from our programme sellers before the game priced £2.50. You can also order digital copies for £2 and printed copies for £2.50 plus postage from MatchDayCreative here.
Will there be toilets available?
Yes, when using toilet facilities, please continue to be patient and considerate towards other users, and maintain good hand hygiene at all times around the stadium – use the sanitiser dispensers provided and avoid touching your face, or handles and railings whenever possible.
I have another question or query. Can you help?
Please email email@example.com or phone 01244 371376 and we will do our best to assist you. We are receiving more enquiries than usual at present so your patience is appreciated.